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| We send communications like this for legal reasons, to help you make the most of your accounts, or to let you know about changes to your accounts or services. Email address book – add us to make sure you get our emails. How we use your information – review our privacy policy. To help us improve the emails we send you, we collect basic information from your device such as when they are opened. For more information please read our Cookies Policy. What to expect from our emails We will: • Always include your name and the last four digits of an account you have with us. • Sometimes include links to more information to help you. • Sometimes send you links to our secure app, to take you straight to the information you need. We will never: • Send you to a web page that asks for your logon, personal or banking details. If you're not sure that an email is from us: • Forward it to emailscams@lloydsbanking.com and then delete it. • Speak to us to check. You could do this by messaging us from our app or Internet Banking. We have lots of information to keep you and your money safe on our website. Just visit our Fraud Hub. Our app is available to customers with a UK personal account and valid registered phone number. Minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. Terms and conditions apply. If you need this communication in another format, such as large print, Braille or audio CD, please contact us. You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages. SignVideo services are also available if you’re Deaf and use British Sign Language. If you need support due to a disability please get in touch. Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065 Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. This information is correct as of May 2025 and is relevant to Lloyds Bank plc products and services only. |
